Comments on The Daily ACK: The death of Palm OS?

As I said, if Apple had come out with a modern rep...

2005-11-02T19:05:00.000Z

As I said, if Apple had come out with a modern replacement for the Newton instead of a video iPod I would probably have paid up and bought that instead. But choosing between an expensive Palm Lifedrive or a free PDA that has more features, even if it does run Windows Mobile? No contest!

Hey, at least I didn't actually buy a copy of Windows XP at retail, unlike some people I could name...

Glad to see you've reversed your opinion on sellin...

2005-11-02T18:04:00.000Z

Glad to see you've reversed your opinion on selling out to Microsoft. :-)

The thing you need to remember is that the normal ...

2005-11-02T13:46:00.000Z

The thing you need to remember is that the normal call centre people get commission based on the phone and tariff you walk away with, the retentions people get commission based on how many people they stop leaving the network. That means they're a lot more willing to give you a good deal, because their bonus doesn't depend on the package they give you.

Cheers Al. I think my problem started when they to...

2005-11-02T11:18:00.000Z

Cheers Al. I think my problem started when they told me my contract had been cancelled and phone disconnected 18 months ago, even though I was using the phone to talk to them. Competence doesnt come as guaranteed does it.

If they don't offer you a good deal ask for a
2005-11-02T10:19:00.000Z
If they don't offer you a good deal ask for a PAC, if they think you're serious you'll probably be put through to the Retentions Department. These guys are the only people in the company authorised to give you anything other than the standard upgrade deal.

At this stage it all comes down to how much you're worth to them, if you're a heavy user and they want to retain your business then you'll be offered a decent deal to stay; a better handset, or a more attractive calling plan. For instance last year I got a couple of fairly nice Series 60 handsets on my two Orange contracts and was moved onto a much more attractive tariff which they don't actually offer to walk up customers.

Of course if you're not a heavy user, or even if you are heavy user, but you don't make much money for them (for instance you're on an Offpeak 1000 tariff) then you'll probably be given your PAC and shown the door.

When it comes down to it, you have to be prepared to move networks, and they have to know it...

Hiya, any ideas on telling me how you picked up th...

2005-11-02T09:04:00.000Z

Hiya, any ideas on telling me how you picked up this device for free. I'm a heavy blackberry user but when I went to O2 for an upgrade, the only free handsets they offered me were plasticy 3g rubbish they were trying to shift off the shelves.

Thanks.