Friday, December 08, 2006

Postage unpaid from Apple?

This report being carried by TUAW isn't good news. Until now if you've had a problem with an Apple product in the UK, and it was either covered under Apple Care or you were willing to pay its way, Apple shipped you a pre-paid container. You packaged up your damaged, broken or malfunctioning product, it was collected by courier, repaired and shipped back to you. All without leaving the comfort of your office.

I made good use of this service when the Ethernet daughterboard on my Powerbook died while I was in Japan and was really happy about the turn around time. At least once I'd persuaded the person at the other end of the Apple Support line that there was a real hardware problem with my Powerbook, and that they really did want to look at it. If true, the demise of the service is disastrous, and a real step backwards from Apple.

However as a major customer I thought I would have heard about this directly from Apple, at least got some sort of notification before it was discontinued. I haven't, so I'm writing this off as a weird rumour until told otherwise, does anyone have any confirmation?

Update: It now looks like this might be a temporary measure brought on by the closure of Celestica's Telford facility.