Thursday, November 11, 2004

The last thing you'd want

If you'd just started a new company and shipped your flag ship product to a waiting world, then the last thing you'd want to happen would be that there was a problem with it...

Soon after registering Delicious Library it stopped working with a Beta 4 Expired error. Mailing the support address on the website got me a email back, one minute and eleven seconds later in fact, from Mike Matas telling me that they'd "forgot to pull the expiration stuff out of [the] final release" and promising that it'd be fixed soon. Twenty minutes later I got another email saying that it was fixed and that a new disk image was available on the website.

You can't really argue with that level of support.